Frequently Asked Questions
Shipping times
Our orders are shipped through UPS. Click our shipping link at the top of the page to see a map with estimated shipping times. Most orders placed before 2:00 pm Eastern Standard time are shipped the same day. Transit times are listed in business days, weekends and holidays are not included.
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Add to cart
At the bottom of each product page you will find an add to cart button. Clicking this button will place one of the selected items in your cart. To ad more than one of the items to your cart simply click the view cart button, and change the quantity of that item.
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Hours
Our website is open 24 hours a day 7 days a week for your convenience. Should you need to speak to a sales representative or prefer to place your order with a person please call us at 1-416-781-0991. Our sales staff is available Monday through Sunday from the hours of 9:00 am to 6:00 pm eastern standard time.
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Payment methods
We accept Visa, Master card, and Money orders (which must arrive prior to shipping)
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Returns
1. Please take a moment to examine your package and make sure you have ordered and recieved exactly what you wanted. 2. Call us immediately if you have any concerns so we can issue you an RMA number. All returns must be accompanied by an RMA number and invoice or they will be refused. 3. All returned merchandise must be unused, in new condition and in it’s original packaging. we will not accept merchandise in it’s own box covered with shipping tape and labels. This means that if it is open, used or the box is destroyed it cannot be returned. Returns will not be accepted after 30 days. Returned merchandise will be charged a 25% restocking fee. 4. Customer assumes responsibility for for any shipping charges on returns. 5. Sgt. Splatter’s is not a warranty repair station. For warranty repair please refer to the product’s manufacturer. Although we do offer repairs for a fee. 6. All returns must be sent through UPS to the address on the invoice.
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